SHIPPING

We will ship your ZADELTJE. as soon as possible — usually within 1 to 2 business days.

The Netherlands & Belgium: delivery within 2–5 business days
Europe (e.g., France, Germany, UK): delivery within 4–10 business days

You will always receive a track & trace once your order is on its way.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Product use

To be eligible for a return, the product must be unused, undamaged and in the same condition as received, including the original packaging.

Mounting or trying out the Zadeltje on a bicycle is considered use. Mounting can cause signs of wear, such as pressure marks, scratches or deformation of the material.

Products that have been mounted, tested or used, or that show visible signs of mounting or use, cannot therefore be returned as new and may be refused or subject to depreciation.

Products with visible mounting or clamp marks, scratches or other signs of use resulting from attachment to a bicycle, cannot be returned as new and may be refused or subject to depreciation.

Therefore, we recommend that you inspect the product upon receipt without mounting it if you are still unsure whether you want to keep it.

The product may only be evaluated as you would in a physical store. Mounting or actual use of the product is not included.

If you decide not to keep the product, you can return it unused and in its original packaging within 14 days according to the return process.

Requesting a return

To initiate a return, you can fill out the contact form via returnless. 

Please include your order number and a brief explanation of the reason for the return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at info@zadeltje.nl.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (e.g., beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period for the EU

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it: unused, undamaged, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@zadeltje.nl .